Terms and conditions t Leienest

Conditions of rental holiday home ‘t Leienest


General booking conditions

When you book the holiday home, you agree to the following terms and conditions. Please therefore reed them carefully when you want to book.

These general terms and conditions apply for the home that is located in B-9031 Drongen, Keuzemeersen 12 and there can only be deviated if the owner of these conditions agree by prior writing. This written agreement is then shown on the booking confirmation. The tenant can therefore in no way be claimed on the application of his own general terms and conditions.

  1. Bookings
  2. You can book by telephone or over the internet. These ways of bookings are binding. With capturing a booking confirmation the General conditions apply. The originator of this booking is severally liable for fulfilling the booking steps and the rental conditions.
  3. There are no booking fee attached to a booking as one acts directly with the owner.
  4. Booking and payments
  5. Each booking is confirmed by the owner through a booking confirmation by email.
  6. Within 5 days after receipt of this booking confirmation, a deposit of 30% of the rent + guarantee has to happen. The remaining of the rent + guarantee shall, not later than 3 weeks before the start of the rental period be fulfilled. At booking within 3 weeks before the start of the rental period must be paid entirely, the total rent + guarantee.
  7. In the event of late payment of the deposit and/or balance of the rent is the owner entitled to cancel the booked period for the rental of the holiday home. For paying back the rent already paid one cannot refer to art. 2.4.1 of these general conditions. The cancellation policy described in art. 2.2.3 will then be in force. The guarantee (or the deposited area) will be fully refunded in case of cancellation.


  1. Cancellation


  1. Time to consider


  1. Each booking can be cancelled free of charge within 5 days from the booking date. You can do this by writing or by email.
  2. In case of cancellation after these 5 days, the cancellation policy is effective.
  3. For bookings within 3. weeks before the rental period, this consider-time is not in force and shall be subject to the cancellation policy as described below.


  1. cancellation by the tenant


  1. Cancellations must be made by letter or by email to the owner. Immediately after receipt of the cancellation, the owner shall send a cancellation-confirmation by email.
  2. in case of cancellation within 5 days after booking, the provisions laid down in article 2.1.1 are of power as long as the booking has not been made within the 3 weeks before the start of the rental period.
  3. in case of non-(timely) payment (see section 1.3.3), cancellation after 5 days or for bookings taking place within the 3 weeks before the start of the rental period, the following cancellation policy applies:


  1. If cancelled up to the 30th day prior to the start of the stay, the cancellation costs are 30% of the rental amount.
  2. In case of cancellation between day 30 and day 14 prior to the start of the stay, the cancellation costs are 60% of the rental amount.
  3. in case of cancellation after the 14th day before the start of your stay, the cancellation costs are 90% of the rental amount.


  1. Cancellation Insurance


  1. Cancellations which apply for the cancellation insurance, shall be treated in accordance with the insurance conditions of your insurance company.
  2. The tenant is allowed to seal a cancellation insurance from an insurance company of choice. The costs shall be borne by the tenant.


  1. Cancellation by the owner


  1. If circumstances force the owner to cancel the already rented apartment, this will be notified directly to the tenant and the owner will immediately refund the amount already paid. For the extra costs (transport and other costs) of the lessee the owner will refund the amount paid plus 20%. The tenant has no more or other right than the recovery of the paid amount plus this 20%. In case of force majeure: fire, flood, vandalism … the owner is not obliged to pay this 20% if the tenant at the latest 7 days before the beginning of the rental period can be advised.




  1. Liability


  1. Liability of the lessee
  2. The rented holiday home has to be inhabited by the tenant, his fellow tenants or its visitors with the required care, in compliance with the rest for the environment.
  3. The main tenant is liable for damage caused by him/her, by fellow tenants, and by any visitors, even when those are noticed after his/her departure. When damage after departure of the main tenant is found, the tenant will have to accept the verdict of the owner.
  4. in the vacation rental, all house rules are an integral part of the rental agreement and must therefore be strictly met.
  5. The lessee shall ensure that he is not of any noise nuisance to the local residents. In the event of infringement, all persons, without prior notice -without refund of rents- will be removed from the holiday house..
  6. none of the furniture may be moved or removed.
  7. It is not allowed to make a fire in the garden.
  8. It is forbidden to use the house for parties and/or drinks parties. In the event of infringement, the rental period can be broken by the tenant without any right towards the renter of repayment of the remaining rent.
  9. smoking: it is totally forbidden to smoke in the House. Smoke detectors are installed. There is a fire extinguisher provided in the entrance hall and in the living room.
  10. Pets are not admitted to the residence. This is strictly monitored. We also want to open up the House for people suffering from allergies. Other pets are never permitted.
  11. Sauna. It is strictly mandatory to use the instructions for use. These instructions are located in the vacation rental. On failure of these installations that are not due to a bad or incorrect use of the unit, the landlord will try to resolve this problem as soon as possible. If this recovery time will be longer than 1 day, the landlord will pay to the lessee a fee equal to the number of days that the device is out of use, multiplied by € 10 with a maximum of € 100.


  1. Liability insurance


  1. The tenant is requested to be insured for damage to third parties such as a liability insurance (family insurance).
  2. The tenant is pointed out to assure his/her civil liability, in the case of fire caused by him of the holiday home. Please check this with your insurance agent.


  1. liability of owner


  1. The owner cannot accept any liability for loss, theft, damage or injury of any kind caused to tenants of the apartment, the available games, sauna, pond or gardens.
  2. The prices and costs stated on the booking confirmation are applicable.
  3. The owner cannot be responsible for any harm resulting from natural disasters, nuclear disasters, attacks, strikes, acts of violence and to come into contact with an aircraft or parts thereof.
  4. it can happen that there are construction or road works near your holiday home. We cannot be put responsible for any noise caused by this.
  5. The owner is not always on site. In the confirmation email of your booking you will receive the phone number of the owner or any caretaker. If necessary, one can always contact one of these numbers.
  6. All agreements are governed by Belgian law. All disputes relating to this agreement, shall be settled by the competent court in Ghent.




  1. Maximum number of persons
  2. In the House description the owner mentions the maximum number of persons that is allowed to stay in the House. This number (including any sleeping guests) in this case 7, can under no circumstances be exceeded. If exceeded, the lease shall be automatically considered as dissolved and access to the House refused without claim to a refund of the rent.
  3. A child under 1 year (12 months) is not counted as a full person but should be specified in advance.
  4. in the case of exceeding the maximum number of persons, there is an infringement with the rules of procedure by the Flemish region related to fire safety and the fire insurance.
  5. where unbeknownst to the landlord, however, additional persons (> 7) come and stay in the House, a claim of 25% of the hire cost per additional person, which will be withheld from the deposit.



  1. The end of the stay-cleaning


  1. End of stay
  2. The rented holiday home should always be left tidy at the end of your stay. This means: the House cleaned up: to put everything back in place, emptying trash cans, the sink to be cleaned up and put clean dishes in the cupboard and the accommodations left neat (broom clean).
  3. If the accommodation and/or grounds are in such a State that one does not comes around with the preconceived cleaning hours, then the owner shall be entitled to charge extra cleaning hours and this of 25 euro/hour.


  1. Leaving home

Please close the Windows and doors, turn down the heating and the air conditioning. This is to prevent energy consumption. If this might not happen, then there may be a surcharge.



  1. Garbage sorting


  1. You should sort the garbage. If this has not been done, is not taken away by the garbage collection service will not take away the garbage and a penalty can follow. This penalty is increased by 50% and will be recovered from the tenant since the owner must take extra time by separate the garbage.
  2. The glass and pottery has to be brought to the glass container or container park by the tenant.


  1. Linen


  1. At the commissioning of the House beds are always made and ready for use. At the end of rent you may lay the beds open and leave the sheets. Bed spreads may remain. We ask not to wash the sheets yourselves. They always are taken to the laundry to put them in a pristine condition back to use.


  1. the bath linen you can let behind in the laundry baskets, in the bathrooms.


  1. the bathrobes you can let you behind in the bathroom on the coat racks



  1. Arrival and departure


  1. Please strictly respect the arrival and departure times. We, like you, might like to in a neat apartment to arrive and to stay. Therefore, there must be enough time for a good cleaning between the departure of previous guests and the arrival of the new guests.
  2. If your arrival time is different from 16:00 we ask to inform us in advance by telephone. 3. Arrival time: the holiday home is at your disposal from 16:00, the day of arrival.
  3. Departure time: Sunday till 6 pm; Monday and every other day until 10 am.
  4. Departure and arrival hours are indicated on the booking confirmation.



  1. Warranty


  1. The holiday apartments have valuables and the guarantee helps to ensure that any accidents or damages are covered.
  2. complaints related to the inventory and existing damage are accepted up to 4 hours after your arrival. This needs to be reported to the owner or his representative on site (key keeper).
  3. the audit of the holiday home happens when cleaning. Only at that moment that damage, loss or breakage can be remarked. One can on request (in advance) receive a detail for the costs that will be charged in case of damage or loss of the inventory.
  4. When everything is left in good order and no damage or breakage is detected, then your deposit will be returned at the latest three weeks after stay by bank transfer. If the damage would be above the amount of the deposit, the tenant is required to make an additional payment within the week after notification.
  5. A conflict on the possible damage is a conflict between the owner and the tenant. The owner decides on the guarantee.
  6. One does well to spontaneously report accidents to the owner.
  7. If something breaks, it is advisable to keep the broken pieces aside for the owner or the local responsible. This can determine on which broken piece it comes and prevents discussions and misunderstandings
  8. We recommend that in the event of an accident or in the event of a dispute, to communicate with the person in charge on site and/or the owner. So things can be cleared up and one come to a solution agreeable fort both parties.


Data landlord: Sylviane Henderick, 9031 Drongen, Keuzemeersen 12, Tel: + 32 474 89.46.12, info@tleienest.be